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Providing culturally sensitive services to protect the public's health in Florida
Training Services & Information
The RHP offers, subject to the availability of funding, interpreter trainings and in-service training for refugee service providers. These trainings are intended to make refugee health staff and their collaborative partners better equipped to serve the refugee population. These trainings and related materials are discussed in greater detail below.

 

Interpreter Trainings

 

The RHP contracts with Language Line Services to provide Basic and Advanced Interpreter Trainings. These trainings aim to increase a bilingual staff member’s ability to provide proper and ethical interpretation services to their clientele. Trainings, when available, are three full days and are open to bilingual staff providing interpretation services to foreign-born populations.  Attendees need to be fluent in English and the target language.  Below is a list of what participants can expect to learn at the basic and advanced training courses.

 

Basic Interpreter Training:

  • Theories and historical foundations of the profession of interpretation and translation

  • The interpreter’s role, responsibilities, and professional ethics

  • Dynamics of cross-cultural interaction

  • State and federal legislation related to interpretation

  • Cultural competency

  • How to deal with programmatic and ethical dilemmas

  • How to apply ethics and professional rules to interpreting situations

  • How to facilitate communication with the service provider without becoming a barrier to the client-provider relationship

  • Develop familiarity with medical provider settings and provider-specific vocabulary

  • Develop skills in sight translation

Advanced Interpreter Training & Assessment:

  • Assess the participant’s ability to understand the source language

  • Assess the participant’s ability to express him/herself clearly, correctly, and fluently in the target language

  • Ensure the participant can render the meaning of the target language without any distortions, additions, or omissions

  • Ensure the participant can transfer a message from the source language to the target language with the appropriate style and culture and without undue influence of the source language

  • Assess the participant’s ability to provide simultaneous and consecutive interpretation, and the ability to choose the appropriate mode of interpretation in any given setting

 

In-Service Training Materials for County Health Departments (CHD's)

 

Cross-training and information sharing is an important and beneficial practice in any organization. Many individuals in the same organization or field of service can go years without fully understanding the services provided by their brother and sister programs. As Refugee Health Programs are often small and share space and clinic time with other CHD programs, it is extremely important that staff within CHD and providers in the community are aware of the program and the services offered to the refugee population. The tools below are intended to assist Refugee Health Programs with developing an In-Service Training for staff within their CHD, as well as providers in their community.  Please contact the RHP for county specific data.

 

IN-SERVICE TRAINING MATERIALS

VERSION

Refugee Health In-Service Training PowerPoint Template

PowerPoint (.ppt 4,475.0 kb)

MS Word (.doc 78.0 kb)

In-Service Training PowerPoint Instructions

Adobe (.pdf 33.0 kb)

MS Word (.doc 47.0 kb)

2009 Refugee Health Resources Handout

 

MS Word (.doc 33.0 kb)

Refugee Health Summary Sheet Handout

 

MS Word (.doc 41.0 kb)

Refugee Health 101 Folder Labels Template

 

MS Word (.doc 4,948.0 kb)

This page was last modified on: 08/31/2012 06:52:57