Achieving Customer Excellence (ACE)

Introduction
background, purpose and results of the Division of Family Health Services ACE survey.

Example of County Health Department (CHD) Survey
This survey was completed in 2001 and a re-survey will be conducted in the fall of 2002.

Summary of County Health Department Survey

Example of Provider Survey
This survey was completed in 2001 and a re-survey will be conducted in the fall of 2002.

Summary of the Provider Survey

Presentation of CHD and Provider Survey Results (2001)
By Dave Klater, Competitive Technologies Business Services