Achieving Customer Excellence (ACE)

2006 ACE Survey

In February, 2006, the Division ACE team conducted a customer satisfaction survey by email. The objective of the survey was to measure satisfaction levels in four key areas: communication, training, assistance, and resources. An eight question survey was sent to external and internal division customers. Survey results indicate external customers were more likely to give excellent ratings and less likely to give poor ratings compared to internal customers. However, the survey response rate was lower for external customers (30%) compared to internal customers (67%). Results indicate equal levels of satisfaction in the four key areas with room for improvement since the highest proportion of excellent rating was 55.7%. Over 88% of the responses from the external customers rated services above average for all four of the areas covered in the survey: communication, training, assistance, and resources. The corresponding percentage above average for internal customers was 82%. The percentage of responses from external customers that rated services below average was below 6.2% in all four areas. For internal customer responses the percentage rated below average was less than 7.4% in all four areas.

2006 Customer Satisfaction Survey (PDF - 114 KB)

Past Ace Survey results

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