ACCREDITATION
 

 
Employee Satisfaction

"Creating a healthy work environment"

The way employees feel about their work environment is important, and can impact performance in many ways -- from overall productivity to customer satisfaction, and the ability to recruit and retain a well-qualified workforce.  Since 1999, the Department of Health (DOH) has measured the satisfaction of its employees to provide the data needed to improve the work environment.
(Reference: Section 23.30 FS, 10 Essential Public Health Services and National Voluntary Public Health Accreditation)

Benefits of improving employee satisfaction include:

• Increased employee productivity;

• Increased quality of products & services;

• Increased customer satisfaction;

• Decreased employee turnover (staff leaving voluntarily);

• Decreased costs;

• Decreased inefficiencies/redundancies; and

• Decreased customer complaints.

DOH began conducting surveys of its employees in 1999.  Subsequent surveys were completed in 2002, 2003 (10% sample survey), 2004, 2006 and 2008.  Biannual administration allows DOH to establish on-going trend data.

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Staff in the Office of Performance Improvement is available to help you!
Contact us to request Technical Assistance (TA).
 

Page Revised 11/2010