The DOH 5-Step
Performance Improvement Process
The Office of Performance Improvement (HPI) provides a way for
Department of Health (DOH) employees at every level of the organization to plan, manage
and improve the department's business and community health outcomes. In
conjunction with leaders around the state, HPI developed the DOH 5-Step
Performance Improvement Process based on the "Plan-Do-Check-Act" model for
continuous performance improvement.
Essential Public Health Services and
National Voluntary Public Health
Society for Quality (ASQ) certified Performance Consultants in the Office
of Performance Improvement teach department staff to use this simple,
systematic, and evidenced-based methodology to intentionally improve the
department's health and business outcomes. By empowering department
employees with the knowledge, skills, and tools
necessary to improve their processes and outcomes, DOH is building a
culture of continuous performance improvement.
Before you begin the DOH 5-Step Performance Improvement Process,
it is important to put together a cross-functional team that will work
through the process. By working as a team, you will have the
benefit of your team members' multiple perspectives, as well as their
combined expertise. Suggestions include members of your leadership team, and others with
specific knowledge about issues you are working on (subject matter
experts). In addition, having multiple team members working toward a
common goal makes your desired results a more likely outcome.
The following briefly outlines the DOH 5-Step Performance Improvement
Process. For in-depth information on how to complete the steps, including
helpful resources, click on the hyperlink for each step.
Step 1 - Gather Data
activities toward any end goal, it is necessary to gather and review
data. Data provides the facts that drive the decision-making
process. Gathering data from multiple sources will prepare your team
to analyze data (Step 2), help narrow the team's focus,
and help further define what you are trying to accomplish.
Step 2 - Analyze Data
||Analyzing data from
multiple sources reveals the "story behind the numbers," and broadens
perspective on any issue. Looking at this "big picture" allows your
team to make informed decisions, and is critical in identifying true
strengths and opportunities for improvement, and ultimately, in
identifying potential priorities to work on.
Step 3 - Identify Priorities
Strategically selecting priorities using data allows an organization
to maximize the potential of its human and financial resources, and
get the most "bang for the buck."
Step 4 - Create and Implement
Plan of Action
implementing well-designed plans of action, and communicating the
goals, objectives, strategies, and activities within an organization
creates clarity among staff members, and focuses efforts toward the
common aim of impacting the priority. A well-designed plan of
action also allows for easy and consistent monitoring.
Step 5 - Evaluate Plan of Action
||It is critical to
periodically evaluate the plan of action to determine
if performance levels have improved, declined, or remained the same.
Systematic evaluation will clarify whether the activities are making
their intended impact on the priority, and ultimately, the
priority's business or community health outcome.
The DOH 5-Step
Performance Improvement Process has been recognized by the Association of
State and Territorial Health Officials (ASTHO), the Council of State Governments,
Florida's Davis Productivity Awards Program, and the American Society for
Have a question? Need help getting started?
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Staff in the Office of Performance Improvement is available to help you!
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Page Revised 11/2010