|
Step 1 - Gather Data
"Gather Data" is the first step of the DOH 5-Step Performance
Improvement Process. Before beginning activities toward any goal, it is
necessary to gather and review data. Data provides the facts that drive the
decision-making process. Gathering data from multiple sources broadens your
perspective on an issue, and provides the "big picture" your team will
analyze in Step 2.
Getting Started
To provide a complete picture of an
organization's performance, your team should gather data from multiple
sources. The
County Health Department Performance Snapshot system
is a web-based tool that displays data gathered annually from
numerous data sources that allows the CHDs to view public health and
business performance trend data. This tool is supported by the Office of
Performance and Quality Improvement.
The Performance Snapshot measures are arranged according to the five
Sterling/Baldrige Results Categories: (1) Product, Service, and Process
Outcomes; (2) Customer-Focused Outcomes; (3) Workforce-Focused Outcomes; (4)
Leadership and Governance Outcomes; and (5) Financial and Market Outcomes.
Gathering Data for the
Performance Snapshot
The
County Health Department Performance Snapshot Fact Sheet is a
resource to assist your team with gathering or reviewing data contained in
the CHD Performance Snapshot.
Understanding and effectively using the Fact Sheet is crucial for
successfully using the Performance Snapshot. The Fact Sheet provides
information on why each measure is a good indicator of a CHD's performance,
as well as each measure's target and target source, availability and
frequency of the data, and data sources (including links where possible)
with contacts.
Other Data To Consider
In addition to Performance Snapshots, other useful data sources your team
should gather include:
-
Customer Satisfaction survey results
-
Employee Survey
results
-
Priorities in the Health
Improvement and Strategic Plans (CHDs)
-
Administrative Indicators on
the monthly
DOH Administrative Snapshot
-
Other process measures
monitored regularly
Visit our
Data Sources
page for links to many more
data sources, as well as other resources your team may find helpful.
What's
Next?
At the conclusion of Step 1: Gather
Data, your team will have collected data and completed your Performance
Snapshot. In addition, you will have gathered data from other performance measures and sources. This
data will be reviewed and analyzed in
Step 2: Analyze Data.
Have a question? Need help getting started?
Legal notice: Under Florida law, e-mail
addresses are public records. If you do not want your e-mail address
released in response to a public records request, do not send electronic
mail to this entity. Instead, contact this office by phone or in writing.
Staff in the Office of Performance Improvement is available to help you!
Contact us
to request Technical Assistance
(TA).
Page updated 11/2011
|
