Step 1 in the Performance Improvement Process Step 1 in the Performance Improvement Process
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 5-Step Overview
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ACCREDITATION
 

PERFORMANCE IMPROVEMENT
Organizational Improvement
Customer Satisfaction
Employee Satisfaction
 
QUALITY RESOURCES & TOOLS
CHD Standards & Measures Fact Sheet
County Performance Snapshot (CPS)
Data Sources
Davis Productivity Awards
Quality Tools
 
 
 
 
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Step 1 - Gather Data

"Gather Data" is the first step of the DOH 5-Step Performance Improvement Process. Before beginning activities toward any goal, it is necessary to gather and review data. Data provides the facts that drive the decision-making process. Gathering data from multiple sources broadens your perspective on an issue, and provides the "big picture" your team will analyze in Step 2.

Getting Started

To provide a complete picture of an organization's performance, your team should gather data from multiple sources. The County Health Department Performance Snapshot system is a web-based tool that displays data gathered annually from numerous data sources that allows the CHDs to view public health and business performance trend data. This tool is supported by the Office of Performance and Quality Improvement.
 
The Performance Snapshot measures are arranged according to the five Sterling/Baldrige Results Categories: (1) Product, Service, and Process Outcomes; (2) Customer-Focused Outcomes; (3) Workforce-Focused Outcomes; (4) Leadership and Governance Outcomes; and (5) Financial and Market Outcomes.

Gathering Data for the Performance Snapshot

The County Health Department Performance Snapshot Fact Sheet is a resource to assist your team with gathering or reviewing data contained in the CHD Performance Snapshot.
 
Understanding and effectively using the Fact Sheet is crucial for successfully using the Performance Snapshot. The Fact Sheet provides information on why each measure is a good indicator of a CHD's performance, as well as each measure's target and target source, availability and frequency of the data, and data sources (including links where possible) with contacts.

Other Data To Consider
In addition to Performance Snapshots, other useful data sources your team should gather include:

  • Customer Satisfaction survey results

  • Employee Survey results

  • Priorities in the Health Improvement and Strategic Plans (CHDs)

  • Administrative Indicators on the monthly DOH Administrative Snapshot

  • Other process measures monitored regularly

Visit our Data Sources page for links to many more data sources, as well as other resources your team may find helpful.

What's Next?
At the conclusion of Step 1: Gather Data, your team will have collected data and completed your Performance Snapshot.  In addition, you will have gathered data from other performance measures and sources. This data will be reviewed and analyzed in Step 2: Analyze Data.

Have a question? Need help getting started?
Legal notice: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Staff in the Office of Performance Improvement is available to help you!
Contact us to request Technical Assistance (TA).


Page updated 11/2011

This page was last modified on: 05/21/2013 03:18:38