The Official Website of
To protect, promote & improve the health of all people in Florida
through integrated state, county, & community efforts.
EBR Troubleshooting FAQs
(Frequently Asked Questions)
Florida Department of Health - Electronic
Birth Registration Help Desk
Hours of Operation
Q: Who do I contact if I become locked out of
For a lockout, during the weekdays from 8:00am to 7:00pm contact
the Department of Health help desk.
Who do I contact if I cannot remember my password?
Contact the Department of Health help desk.
Q: What do I do if the signature pad stops
Unplug then plug back in the signature pad. If you are using a USB to
check to see if the green light is on. If it is, then unplug the signature
pad from the adaptor and then plug it back in. If this does not solve the
problem, call the Department of Health help desk for assistance.
What do I do if my facility wireless network goes down and I have birth records
A: Contact your IT/IS
Dept to find out when your wireless will be back up. If your equipment is configured for both wireless and hardwire use, if available, plug in an internet
cable to your equipment and into an internet wall outlet to re-establish internet connection. If your equipment is not configured for hardwire internet connection, contact your IT to reconfigure your equipment to accept both wireless and
hardwire internet signals or you may use a desktop personal computer that has Citrix version 10.0 or higher.
Contact the Department of Health help desk when you are experiencing
connectivity problems and need assistance completing records.