Mission
To protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts.
Vision
To be the Healthiest State in the Nation
Core BusinessValues
(ICARE)
Innovation: We search for creative solutions and manage resources wisely.
Collaboration: We use teamwork to achieve common goals & solve problems.
Accountability: We perform with integrity & respect.
Responsiveness: We achieve our mission by serving our customers & engaging our partners.
Excellence: We promote quality outcomes through learning & continuous performance improvement.
Customer Service - Serving our customers to the best of our abilities is a focus of
everything we do. We desire
to provide the finest service possible to all those we come in contact
with both externally within the community and internally with our
colleagues. Customer
service is the value-added to every service we provide.
Teamwork - Our ability to work together to accomplish our common goals is vital
to our success. All are
considered part of the team through sharing the workload and making an
enthusiastic contributions toward the achievement of OCHD's objectives. Mentoring our teammates, participating in decisions that impact
our work, and supporting other divisions and coworkers is viewed as
central to all we do. Teamwork
is also shown through the capacity for rapid change and flexibility.
Professionalism
- It is not only what we do, but also how we do it that really matters. Our attitude, combined with appropriate levels of expertise
ensures that customers have a positive experience interacting with OCHD. Honesty, Integrity, and Ethical Behavior are important
ingredients to our success as professionals.
Proactive
- Our roles in serving the community must be based on initiating new
programs and activities to facilitate a
future of health and wellness for all residents of Okeechobee County. Every
employee should continually strive to seek ways of improving their jobs
and the services provided by OCHD.
Innovation -
Creating new ideas for programs and ways of providing our services is
critical to the long-term success of the OCHD. Innovation refers to making meaningful change to improve services
and processes and creating new value for our residents.
Education -
Achieving high levels of performance requires a focus on personal and
community education. Personal education refers to the continuous
improvement of the knowledge and skills of our employees so that they
can enhance the value they provide to customers and increase their
personal effectiveness and career success. Educating the public on a wide variety of health and wellness
issues impacting the community is a vital role that OCHD is uniquely
capable of performing.
