Quality in a
service or product is not measured by what you put into it, but what the
customer gets out of it.
The Florida Department of Health (DOH) is
committed to those we serve. We strive to provide consistently excellent
service to our customers.
Our customers' level of satisfaction with the services they receive from
us ultimately impacts our department's ability to provide quality,
accessible services. Satisfied customers are more likely to return and
refer others - which, in turn, can positively impact the health of
To provide DOH with organizational results that demonstrate how well we
are meeting our customers' needs and expectations, standardized tools are
available to measure and analyze customer satisfaction.
Section 23.30 FS,
Essential Public Health Services and
National Voluntary Public Health
& What's Next?
For county health departments (CHDs) and
central office programs that already have methods or processes in place
to measure customer satisfaction, the
Office of Performance Improvement (HPI)
is available to help incorporate the DOH standardized customer
satisfaction tools into these existing processes.
For CHDs or central office
programs with no method or process in place for measuring customer satisfaction, HPI staff
is available to provide assistance.
Page Revised 11/2010
This page was last modified on: 11/12/2010 09:03:01