Step 1 - Gather Data
"Gather Data" is the first step of the DOH 5-Step Performance
Improvement Process. Before beginning activities toward any goal, it is
necessary to gather and review data. Data provides the facts that drive the
decision-making process. Gathering data from multiple sources broadens your
perspective on an issue, and provides the "big picture" your team will
analyze in Step 2.
To provide a complete picture of an organization's performance,
your team should gather and review data from multiple sources.
The County Health Department (CHD) Performance Snapshots
are web-based tools that allow CHDs to annually gather and display data
from numerous data sources, and view community health and business performance
trend data. These tools are supported by the Office of Performance Improvement.
Performance measures included in the Snapshots are organized around six key
areas of organizational performance according to the
2010-2011 Sterling Criteria Category 7 - Results, and are aligned with the
10 Essential Public Health Services
National Public Health Department Accreditation
domains. The six sections of the Performance
1 - Product and Service Outcomes
2 - Customer-Focused Outcomes
3 - Financial & Market Outcomes
4 - Workforce-Focused Outcomes
5 - Process Effectiveness Outcomes
6 - Leadership Outcomes
Gathering Data for the
2012 County Performance Snapshot Standards and Measures Fact Sheet
is a tool to assist your team with gathering data for
the CHD Snapshot.
Understanding and effectively using the Fact Sheet is crucial for
successfully completing the Performance Snapshot. Fact Sheets provide the
"roadmap", or instructions, for gathering and entering Snapshot data. The
description and purpose of each section and standard of the Performance
Snapshot are found in the Fact Sheets, as well as the following information
for each individual measure:
- Detailed description of the
measure, including the significance of
improving the measure's health or business outcome
- Data points required for input (years, calendar v. fiscal, etc.)
- Methodology for any calculation required
- Performance target and target source
- Data source (and hyperlink to the source when available)
- Whether the measure requires CHD or CO Program input, or is
prepopulated (prepopulated data is entered into the
Snapshot directly from the data source, and doesn't require CHD or
Other Data To Consider
In addition to Performance Snapshots, other useful data sources your team
should gather include:
- Your CHD or CO Program's Customer Satisfaction survey results
- Your CHD or CO Program's Employee Survey results
- Your Community Health Improvement Plan (CHDs)
- Your CHD or CO Program's Strategic Plan
- Your CHD or CO Program's
DOH Administrative Snapshot
- Other Process Measures your CHD or CO monitors
page for links to many more
data sources, as well as other resources your team may find helpful.
At the conclusion of Step 1: Gather
Data, your team will have collected data and completed your Performance
Snapshot. In addition, you will have gathered data from other performance measures and sources. This
data will be reviewed and analyzed in
Step 2: Analyze Data.
Have a question? Need help getting started?
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Staff in the Office of Performance Improvement is available to help you!
to request Technical Assistance
Page updated 11/2011